Overview

We are working with a Northamptonshire based company looking to recruit an experienced Customer Service Administrator for this busy and varied role.  Working in this friendly, established business, you will report to the Financial Controller.

The Role

The primary function of this role is to provide first class administrator support to the network.

Duties and responsibilities:

• Logging and tracking network turnover and matching customer contracts to goods orders.
• Approving orders, resolving queries, making amendments, and obtaining quotations
• suppliers.
• Processing orders daily, in a timely fashion upon receipt of payment and sending purchase
• orders to suppliers.
• Sending out estimated delivery dates to the network.
• Sending out dispatch confirmations.
• Credit control – maintaining communication with the network to process customer goods orders within 26 days of the sale date.
• Reporting damaged and missing items and keep daily log.
• Log receipt of completion certificates.
• Dealing with customer complaints and general telephone queries.
• Ordering flowers and gifts for network.
• Sending out franchise agreements.
• Organising and setting up conference facilities for our training days and meetings.
• Any other reasonable duty that falls within your capabilities.

This is a great opportunity for someone who welcomes a fast paced and exciting environment in an established business.

The Candidate

The ideal candidate will have experience of working in a busy and time sensitive administrative role and you will be highly organised. You will enjoy working to deadlines and have good MS Office skills and will have a professional, supportive and flexible approach will enable you to fit quickly into this important team. You will also possess high quality customer service skills and a focus on detail.

Remuneration 

Salary: £25,500 – £26,500 per annum depending on experience

Hours: 8:30am – 5:00pm – Monday to Friday (30 lunch) – Office based

Holidays: 23 days annual leave plus the 8 public Bank Holidays

Benefits:

• Birthday day off (after 1 years’ service)
• Associate Equity Program
• Buy and Sell Holiday – expired for this year but can apply to buy and sell up to 3 days from December 2025 for 2026
• £1,000 performance bonus (pro-rated and subject to achievement of objectives and brand hitting their financial goals)
• Free onsite parking
• Associate of the Quarter – win £200 NET
• Associate days
• Workplace pension

Debbie Burbage Recruitment is committed to equal opportunities and diversity.  Candidates with equivalent qualifications and more or less experience can apply. We are a member of the Recruitment and Employment Confederation (REC) and are acting as an Employment Agency in relation to this vacancy.

By applying to this vacancy, you are consenting to Debbie Burbage Recruitment making contact with you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations). For further information relating to our Privacy Policy please see the link in the footer of our website.